Cancellation And Refund
At Shrijiuniversal, we are committed to delivering a delightful shopping experience that celebrates India’s rich artisanal heritage. We understand that sometimes, a product may not meet your expectations or you may have a change of mind. To ensure your satisfaction, we have developed a comprehensive Returns, Refunds, Replacements, and Cancellations policy that is clear, fair, and globally compliant.
Because we are customers ourselves and we know it can be frustrating when the purchase is not quite right, we offer a complete "no fuss" guarantee to all our customers.
1. Eligibility for Returns
General Eligibility
Damaged or Defective Items
If you receive a damaged or defective item, we sincerely apologize for the inconvenience. Please contact our customer service team within [48 hours] of receiving your order to initiate a return. We will arrange for a replacement or a full refund, including any shipping costs incurred.
• Photographic Evidence: To expedite the process, we may request photographic evidence of the damage or defect.