Cancellation And Refund

At Shrijiuniversal, we are committed to delivering a delightful shopping experience that celebrates India’s rich artisanal heritage. We understand that sometimes, a product may not meet your expectations or you may have a change of mind. To ensure your satisfaction, we have developed a comprehensive Returns, Refunds, Replacements, and Cancellations policy that is clear, fair, and globally compliant.


Because we are customers ourselves and we know it can be frustrating when the purchase is not quite right, we offer a complete "no fuss" guarantee to all our customers.
we would be happy to give you the following alternatives:

- Exchange the goods for an alternative of your choice to equal value.

- Give you a full refund for the price you paid for the goods.

1. Eligibility for Returns

 

General Eligibility

All products sold at iTokri.com are covered under our 7 Day Refund/Replacement Guarantee.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned, like following:

Damaged or Defective Items

 

If you receive a damaged or defective item, we sincerely apologize for the inconvenience. Please contact our customer service team within [48 hours] of receiving your order to initiate a return. We will arrange for a replacement or a full refund, including any shipping costs incurred.

 

 Photographic Evidence: To expedite the process, we may request photographic evidence of the damage or defect.